We take our customer’s privacy seriously and we will only collect, record, hold, store and use
your personal information as outlined below.
Data protection is a matter of trust and your privacy is important to us. We shall therefore only
process your name and other information which relates to you in the manner set out in this Privacy
Intermedius OpenSupermall Sdn Bhd and its affiliates ("Company"), may take your personal information
when you communicate with us either by log in to our website or contact to our customer service and
the information that we collected from you may be used and will be kept confidential. In order to
accordance with best practices in the industry and applicable laws and regulations. This Policy
describes how we handle your personal information for our services on the opensupermall.com website
and its related sites, services and tools (the "Website").
By accepting the Policy, Terms & Conditions in registration, you expressly consent to our
collection, storage, use and disclosure of your personal information as described in this
Collection of Personal Information
You can browse our sites without telling us who you are or revealing any personal information about
yourself. Once you give us your personal information, you are not anonymous to us.
We may collect and store the following personal information:
- email address, physical contact information, the date of birth and gender information, and
(depending on the service used) sometimes financial information, such as credit card or bank
- transactional information based on your activities on the Website
- postage, billing and other information you provide to purchase or dispatch an item;
- community discussions, chats, dispute resolution, correspondence through our Website, and
correspondence sent to us;
- other information from your interaction with our Website, services, content and advertising,
including computer and connection information, statistics on page views, traffic to and from the
Website, ad data, IP address and standard web log information;
- additional information we ask you to submit to authenticate yourself or if we believe you are
violating site policies (for example, we may ask you to send us an ID or bill to verify your
address, or to answer additional questions online to help verify your identity or ownership of
an item you list);
- information from other companies, such as demographic and navigation data; and
- other supplemental information from third parties (for example, if you incur a debt to the
Company, we will generally conduct a credit check by obtaining additional information about you
from a credit bureau, as permitted by law).
All personal data shall be provided by you voluntarily unless where it is indicated as mandatory.
Where the personal data is mandatory to be provided, failure to provide such information may result
in Company not being able to process your request
Our primary purpose in collecting personal information is to provide you with a safe, smooth,
efficient and customized experience. You agree that we may use your personal information to:
- Provide the services and customer support you request;
- Resolve disputes, collect fees, and troubleshoot problems;
- Prevent potentially prohibited or illegal activities, and enforce our User Agreement;
- Customize, measure and improve our services, content and advertising;
- Tell you about our services and those of our corporate family;
- Send you targeted marketing, service updates, and promotional offers; and
- Compare information for accuracy, and verify it with third parties.
- Provide aggregate information to our partners about our users (e.g. 500 men under age 30 have
viewed this item) without disclosing information about identifiable individuals.
Denial of Collection
You may withdraw your consent to our collection of your personal data and/or information at any time
by notifying us or call our customer service. In that event, we will not be able to identify you and
provide you with a safe, smooth, efficient and customized experience while using our site. Although
you can browse through most of our sites without giving any information about yourself, in some
cases, personal information is required in order to provide the Services you request.
Our Disclosure of Your Information
We may disclose personal information to respond to legal requirements, enforce our policies, respond
to claims that a listing or other content violates the rights of others, or protect anyone's rights,
property, or safety. Such information will be disclosed in accordance with applicable laws and
Share of Your Information
We may share your personal information, within or outside Malaysia, with:
- Third-party service providers under contract who help with our business operations: We employ
other companies and individuals to perform functions on our behalf. Examples include fulfilling
orders, delivering packages, sending postal mail and e-mail, removing repetitive information
from customer lists, analyzing data, providing marketing assistance, providing search results
and links(including paid listings and links), processing credit card payments, investigating
frauds and providing customer service. They have access to personal information needed to
perform their functions, but may not use it for other purposes.
- Third parties giving promotional offers: Sometimes we send offers to selected groups our users
on behalf of other businesses. When we do this, we do not give that business your name and
address. If you do not want to receive such offers, please adjust communication preferences in
- Other third parties to whom you explicitly ask us to send your information (or about whom you
are otherwise explicitly notified and consent to when using a specific service).
- Law enforcement or other governmental officials, in response to a verified request relating to a
criminal investigation or alleged illegal activity. In such events, we will disclose information
relevant to the investigation, such as name, city, postal code, telephone number, email address,
User ID history, IP address, fraud complaints, and purchasing and listing history;
- Brand Protection Program participants under confidentiality agreement, as we in our sole
discretion believe necessary or appropriate in connection with an investigation of fraud,
intellectual property infringement, piracy, or other unlawful activity. In such events, we will
disclose name, street address, city, postal code,country, phone number, email address and
company name; and
- Other business entities, should we plan to merge with or be acquired by that business entity.
(Should such a combination occur, we will require that the new combined entity follow this
Policy with respect to your personal information. If your personal information will be used
contrary to this policy, you will receive prior notice.)
For the avoidance of doubt, If Company has reasonable grounds to believe that any User is in breach
of any of the terms of this Policy, Company reserves the right, in its sole and absolute discretion,
to cooperate fully with governmental authorities, private investigators, all the rightful owner(s)
or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing
criminal or civil wrongdoing. Further, Company may disclose the User's identify and contact
information, or such other transaction-related data, if requested by a government or law enforcement
body, private investigator, rightful owner or interest holder and/or any injured third party or as a
result of a subpoena or other legal action, or if Company is of the view, in its sole and absolute
discretion, that it would be in its best interest to do so. Company shall not be liable for damages
or results arising from such disclosure, and the User(s) agrees not to bring action or claim against
Company for such disclosure.
Using Information from this Website
We enable you to share personal information to complete transactions. When users are involved in a
transaction, they may have access to each other's name, user ID, email address and other contact and
postage information. In all cases, you must comply with data protection laws, and give other users a
chance to remove themselves from your database and a chance to review what information you have
collected about them.
You agree to use user information only for:
- fulfillment of the transaction through this website and purposes related to the transaction;
- using services offered through this website (e.g. escrow, postage and fraud complaints); or
- other purposes that a user expressly chooses.
Your password is the key to your account. Use unique numbers and letters and do not disclose your
password to anyone. If you do share your password or your personal information with others, remember
that you are responsible for all actions taken in the name of your account. If you lose control of
your password, you may lose substantial control over your personal information and may be subject to
legally binding actions taken on your behalf. Therefore, if your password has been compromised for
any reason, you should immediately notify us and change your password.
We will never ask for your password by phone or e-mail, so if you receive such an inquiry, please
report the incident to the Security & Resolution Center or the Personal Information Manager.
If you access our Website from a shared computer or a computer in an internet cafe, a PC room or a
library, certain information about you, such as your user ID, activity or reminders from the
Website, may also be visible to other individuals who use the computer after you. To protect your
personal information or communication from being disclosed to others, you should log out and close
the web browser after using our Website
Accessing, Reviewing, Changing and Retaining Your Personal Information
You can see, review and change most of your personal information by signing on to the Website.
Generally, we will not manually modify your personal information because it is very difficult to
verify your identity remotely. You must promptly update your personal information if it changes or
becomes inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon
your request to the customer service, we will close your account and remove your personal
information from view as soon as reasonably possible, based on your account activity and in
accordance with applicable law. We do retain personal information from closed accounts to comply
with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with
any investigations, enforce our User Agreement, and take other actions otherwise permitted by law.
Otherwise, your personal information will be destroyed by us once we confirm there is no use for
Your information is stored on our servers located in the Malaysia. We treat data as an asset that
must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect
your personal information against unauthorised access and disclosure. However, as you probably know,
third parties may unlawfully intercept or access transmissions or private communications, and other
users may abuse or misuse your personal information that they collect from the site. Therefore,
although we work very hard to protect your privacy, we do not promise, and you should not expect,
that your personal information or private communications will always remain private
Except as otherwise expressly included in this Policy, this document addresses only the use and
disclosure of information we collect from you. If you disclose your information to others, whether
they are buyers or sellers on our Website or other sites throughout the Internet, different rules
may apply to their use or disclosure of the information you disclose to them. We do not control the
privacy policies of third parties, and you are subject to the privacy policies of those third
parties where applicable. We encourage you to ask questions and to review their privacy policies
before you disclose your personal information to others.
By continuing to use Website, you consent to the processing of your personal data in accordance with
Policy each time you access our website so as to be aware of the most recent applicable version of